You can outsource your logistics and supply chain management to experts by finding the best freight forwarding company. By doing this, you can focus on running your business on a daily basis. But how do you know which company to trust when so many companies claim to be the best?
You should ask yourself these kinds of questions when choosing a UK-based freight forwarder.
A Freight Forwarder’s Role Is Crucial
In order to get goods to customers, there are many processes involved. Logistics providers along the supply chain offer comprehensive logistics services to freight forwarders. The combined use of road, rail, air, and sea freight UK, enables such services to be connected.
The freight forwarding company you choose should be your long-term partner. Thus, you need to select a company that understands your specific needs and provides the services your company requires.
As a rule, large freight forwarders tend to focus on providing a better service to large shippers rather than small ones. As a result, smaller forwarding companies may lack the resources and networks necessary to handle large volume shippers.
Which Freight Forwarder to Choose?
If you’re looking for the best freight forwarder for your business, here are five questions to ask:
Is it possible for them to meet my business needs?
Identify your business’ needs first. Once you identify your requirements, research the companies that offer those services. Among other things, ask if they offer fulfilment and warehousing services, the average volume of their shipments and how they deliver. This information is crucial in selecting the right company.
Does this person have any experience?
You’ll need to verify that the forwarding company can keep its promises once you’ve found the right one. There are a few things that are important to consider, including whether the forwarder has experience working with your cargo type, if they’re knowledgeable about importing and exporting goods from the countries you work with, and if they’ve been in business for a long time. You can decide whether or not you can have a prosperous relationship with this company if you are satisfied with the answers to questions like these.
Customer feedback: what do they say?
You should confirm that they are responsive, knowledgeable, and look out for their customers’ best interests before you start working with them. What is their customer service track record? Anytime you have a question or problem regarding a shipment, you need assurance that you will receive quick and effective support.
How do they use technology?
Do they offer you real-time visibility into your supply chain with cutting-edge services? If you are looking for UK freight forwarders, you should choose one that offers an online tracking system so you can get all the information you need regarding your shipments. Other information may also be available, such as shipment arrival dates and proof of delivery to clients.
How Much Do They Charge?
When it comes to choosing a forwarder, it might be tempting to choose the one offering the lowest rate, but you should investigate why this is the case. It might seem appealing to save on upfront costs. It is possible that you will end up paying extra charges, delayed deliveries, and unhelpful customer service.
Your order may end up being delayed, extra charges may apply, and the customer service may be unhelpful. Make sure that the forwarder offers the services you need at affordable rates to be on the safe side.
Choosing the Right Freight Forwarder
It’s important to do your homework when choosing the right freight forwarder UK. Research thoroughly before committing.
You need to choose a forwarder whose services and support will enable your business to run effectively, so make sure they tick all the boxes. Are they experienced? How long have they been in business? Consider companies that offer the cheapest deals carefully, as you may end up paying in other ways that can jeopardise your reputation.